Appendix A – Information Package for Visitors
Note Visitor Requirements Identified Herein:
As part of the residence’s policy on visits during COVID-19, all visitors will be provided with the information package, including education on all required protocols. All visitors must review the contents of the information package prior to their visit, and all visitors must agree to comply with the home’s policy and procedures.
Any non-adherence to the rules set out in the visitor policy could be the basis for discontinuation of visits. Non compliance may results in the immediate dismissal of the visitor for things such as failure of the questionnaire, failure to practice social and physical distancing, failure to follow infection control or failure to follow any policies or procedures in place at Champlain Gardens. One warning with a re education of policies and procedures with first infraction. Any further infractions may result in suspension of all visits to the retirement home.
The visitor policy and information package will also be shared with residents to communicate the residence’s visitor policy, including the gradual resumption of family visits and the associated procedures.
Limiting Movement in the Residence
Visitors must only visit the one resident they are intending to visit, and no other resident. If the visitor wishes to see another resident, they must book another visit.
Residents who are self-isolating for 14 days under Droplet and Contact precautions may not receive visitors. However, the residence may allow residents who are not self-isolating to receive visitors, provided the home is not in outbreak.
Physical distancing means keeping our distance from one another and limiting activities outside the home. When outside your home, it means staying at least 2 metres (or 6 feet) away from other people whenever possible. Physical distancing, when combined with proper hand hygiene and cough etiquette, has been shown to limit the spread of COVID-19.
Physical distancing also means making changes in your everyday routines in order to minimize close contact with others, including:
Champlain Gardens is required to facilitate visits in a manner aligned with physical distancing protocols per the Chief Medical Office of Health (CMOH) Directive #3. Dedicated areas for indoor and outdoor visits have been arranged to support physical distancing between residents and visitors. Please take note of signage indicating designated visiting areas.
Physical distancing of 2 metres must be practiced during all non-essential visits on the residence property to reduce the risk of COVID-19 transmission. All visitors must comply with the residence’s protocols on physical distancing as per the CMOH Directive #3.
Read more about physical distancing here (Source: Public Health Ontario)
It is important to help reduce the spread of illnesses by using proper respiratory etiquette. This means that instead of covering your mouth with your hands when coughing or sneezing, use your sleeve or a tissue. This reduces the number of germs on your hands, though it is still important to wash your hands after coughing and sneezing.
Respiratory etiquette must be practiced by all visitors during all visits on the residence property to reduce the risk of COVID-19 transmission.
Following these steps is important:
Read more about respiratory etiquette here (Source: Public Health Ontario)
Hand hygiene is a general term referring to any action of hand cleaning and is a fundamental component of infection prevention and control. Hand hygiene relates to the removal of visible soil and removal or killing of transient microorganisms from the hands. Hand hygiene may be accomplished using an alcohol-based hand rub or soap and running water.
Touching your eyes, nose or mouth without cleaning your hands or sneezing or coughing into your hands may provide an opportunity for germs to get into your body. Keeping your hands clean through good hygiene practice is one of the most important steps to avoid getting sick and spreading germs to others.
Prior to beginning each visit with a resident, all visitors must perform hand hygiene. Additionally, any time your hands become soiled for any reason during the visit, you must perform hand hygiene. Wash or sanitize your hands at the end of the visit as well.
Handwashing with soap and running water, as opposed to using hand sanitizer, must be done when hands are visibly soiled. Hand hygiene with soap and water – done correctly – removes organisms.
Follow these steps for hand washing: (hand wash for at least 15 seconds)
Video: How to Hand Wash
Hand sanitizers are very useful when soap and water are not available. When your hands are not visibly dirty, then a 70-90% alcohol-based hand sanitizer/rub should be used. It has been shown to be more effective than washing with soap (even using an antimicrobial soap) and water when
hands are not visibly soiled.
Hand hygiene with alcohol-based hand sanitizer – correctly applied – kills organisms in seconds.
It is important when using an alcohol-based hand sanitizer to apply sufficient product such that it will remain in contact with the hands for a minimum of 15 seconds before the product becomes dry.
Follow these steps for sanitizing your hands: (rub hands for at least 15 seconds)
Read more about hand hygiene here (Source: Public Health Ontario)
Infection Prevention and Control (IPAC) Practices
Infection Prevention and Control (IPAC) refers to evidence-based practices and procedures that, when applied consistently in health care settings, can prevent or reduce the risk of transmission of microorganisms to residents, staff and visitors.
All visitors must follow the residence’s infection and prevention control protocols (IPAC), including proper use of face coverings/masks.
IPAC practices include:
Read more about best practices for infection prevention and control here (Source: Public Health Ontario)
Proper Use of Personal Protective Equipment (PPE) Including Face Coverings/Masks
PPE is clothing or equipment worn for protection against hazards. Examples of PPE include gloves, gowns, facial protection and/or eye protection. Using, applying and removing personal protective equipment correctly is critical to reducing the risk of transmission of COVID-19.
All visitors must comply with the residence’s IPAC protocols, including wearing a face covering or mask as required, donning and doffing of PPE and following instructions on use provided by the residence.
General Visitors and Personal Care Service Providers:
Essential visitors who are:
Public Health Ontario: